Refund policy

Last Updated: September 25, 2026

At RADIANT SHOP, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may be eligible to return the item under the terms below.

1. Return Eligibility

We accept eligible return requests within 30 days of the date your order was delivered.

To be eligible for a return, the item must:

  • Be unused and unworn.
  • Be in its original condition.
  • Be free from damage, stains, odors, or signs of use.
  • Include the original packaging, tags, accessories, and any items that were included with the original order.
  • Be returned with proof of purchase or your order number.

Items that do not meet these conditions may not be eligible for a refund.

2. Items That Cannot Be Returned

Certain items may not be eligible for return due to hygiene, safety, or other applicable restrictions.

Non-returnable items may include:

  • Items that have been used, worn, washed, altered, or damaged after delivery.
  • Items without original packaging or tags where those are required for the item.
  • Personalized or customized products, unless they arrive damaged or defective.
  • Clearance or final-sale items where the product listing specifically states that the item is final sale.
  • Gift cards or other non-returnable items where applicable.

3. How to Request a Return

To request a return, please contact us at:

Email: miglioriii2bv7w@hotmail.com
Phone: +61 494 388 089

Please include:

  • Your full name.
  • Order number.
  • Item(s) you wish to return.
  • Reason for the return.
  • Photos or other evidence if the item is damaged, defective, incorrect, or significantly different from the product description.

Please do not send an item back before receiving return instructions from RADIANT SHOP.

Once your return request is reviewed, we will provide the applicable return instructions.

4. Return Shipping Costs

For returns due to change of mind, incorrect selection, or other reasons not caused by RADIANT SHOP, the customer is responsible for the return shipping cost.

If the item is:

  • Damaged upon arrival;
  • Defective;
  • Incorrectly sent by us; or
  • Significantly different from the product description,

please contact us before returning the item. Where the issue is confirmed, RADIANT SHOP may provide an appropriate remedy, which may include a replacement, refund, or other resolution.

5. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method used to place the order.

Please allow your payment provider additional processing time after the refund has been issued. The time required for the funds to appear in your account may vary depending on your bank, card issuer, payment provider, and location.

Original shipping charges are generally non-refundable, except where required by applicable law or where the return is due to an error or issue caused by RADIANT SHOP.

6. Partial Refunds

A partial refund may be issued where an item is returned in a condition that does not meet our return requirements but a refund is otherwise appropriate.

The amount of any partial refund will depend on the condition of the returned item.

7. Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If you receive an item that is damaged, defective, incorrect, or significantly different from the product description, contact us at miglioriii2bv7w@hotmail.com as soon as possible.

Please provide your order number and clear photos or videos showing the issue.

We will review the information and determine the appropriate resolution.

8. Late or Missing Refunds

If you have been notified that your refund has been processed but you have not received it, first check with your bank or payment provider.

If the refund is still missing after the applicable processing period, please contact us at:

miglioriii2bv7w@hotmail.com

We will assist you in checking the status of the refund.

9. Exchanges

We do not guarantee direct exchanges because product availability may change.

If you need a different item, size, color, or style, you may contact us to discuss the available options. Where appropriate, you may be asked to return the original item and place a new order.

10. Order Cancellations

If you need to cancel an order, please contact us as soon as possible at miglioriii2bv7w@hotmail.com.

We will attempt to accommodate cancellation requests received before the order has been processed or shipped.

Once an order has been processed or shipped, cancellation may no longer be possible and the customer may need to follow our return procedure.

11. Changes to This Policy

RADIANT SHOP reserves the right to update or modify this Return and Refund Policy from time to time.

Any changes will be posted on this page with an updated Last Updated date.

12. Contact Us

If you have any questions about our Return and Refund Policy, please contact us:

RADIANT SHOP
Website: https://radiantshop.online/
Email: miglioriii2bv7w@hotmail.com
Phone: +61 494 388 089