Returns & Refunds
At RADIANT SHOP, we want you to be satisfied with your purchase.
If you are not completely satisfied with your order, you may be eligible for a return in accordance with our Return and Refund Policy.
30-Day Return Window
Eligible returns may be requested within 30 days of the date your order was delivered.
To qualify for a return, items should generally be:
- Unused and unworn
- In their original condition
- Free from damage, stains, or odors
- Returned with original packaging and tags where applicable
- Accompanied by your order number or proof of purchase
Non-Returnable Items
Certain items may not be eligible for return, including:
- Used or worn products
- Washed or altered products
- Products damaged after delivery due to customer use
- Products without required original packaging or tags
- Personalized or customized products unless defective or damaged
- Final-sale products where specifically stated
- Other items that cannot legally be returned due to applicable restrictions
How to Request a Return
Before sending anything back, please contact us.
Email: miglioriii2bv7w@hotmail.com
Phone: +61 494 388 089
Please provide:
- Your name
- Order number
- Product you wish to return
- Reason for the return
- Photos or other evidence when applicable
Please do not send a return to an address without receiving return instructions from RADIANT SHOP.
Return Shipping
For returns due to change of mind, incorrect selection, or other reasons not caused by RADIANT SHOP, the customer is generally responsible for return shipping costs.
If you receive an incorrect, damaged, defective, or significantly misdescribed item, please contact us before returning it.
Refunds
Once your return has been received and inspected, we will notify you whether the refund has been approved.
Approved refunds will generally be issued to the original payment method.
Your bank or payment provider may require additional processing time before the refunded amount appears in your account.
Damaged or Incorrect Products
If you receive a damaged, defective, incorrect, or significantly different product, please contact us as soon as possible.
Please provide your order number and clear photos showing the issue.
We will review the information and determine an appropriate resolution, which may include a replacement, refund, or another available remedy.
Order Cancellation
If you need to cancel your order, contact us as soon as possible.
Cancellation requests received before an order has been processed or shipped may be accommodated where possible.
Once an order has been processed or shipped, cancellation may no longer be possible.
Important
Nothing in this page is intended to exclude or limit any consumer rights that cannot legally be excluded under applicable law.
For complete terms, please refer to our Return and Refund Policy.