FAQ

Frequently Asked Questions

What does RADIANT SHOP sell?

RADIANT SHOP specializes in men's accessories, including:

  • Watches
  • Sunglasses
  • Bags & Wallets
  • Belts
  • Hats & Caps
  • Scarves & Gloves
  • Other everyday and outdoor accessories

Do you offer international shipping?

Yes. RADIANT SHOP offers international shipping to available destinations.

Shipping availability is determined at checkout based on your destination.

How much is Standard Shipping?

Standard Shipping is FREE.

The estimated delivery time is 7–10 business days.

Do you offer Express Shipping?

Yes.

Express Shipping is:

$13.99

Estimated delivery time:

2–4 business days

Express Shipping is available for orders of $80.00 and above, where available.

How long does it take to process my order?

Orders are generally processed after successful payment confirmation.

Processing times may vary depending on product availability, order volume, holidays, and other circumstances.

Will I receive a tracking number?

When tracking is available, tracking information may be provided in your shipping confirmation email after your order has shipped.

My tracking number isn't updating. What should I do?

Tracking information may take some time to become active after the carrier receives your package.

If there has been no update for an extended period, contact us with your order number and tracking information.

Can I change my shipping address after placing an order?

Contact us as soon as possible if you entered an incorrect shipping address.

We will try to update the information before your order is processed or shipped, but changes cannot be guaranteed.

Can I cancel my order?

Please contact us as soon as possible if you want to cancel an order.

Cancellation may be possible before the order has been processed or shipped.

Once an order has been processed or shipped, cancellation may no longer be possible.

Do you accept returns?

Yes. Eligible products may generally be returned within 30 days of delivery, subject to our Return and Refund Policy.

Who pays for return shipping?

For returns caused by change of mind, incorrect selection, or other reasons not caused by RADIANT SHOP, the customer is generally responsible for return shipping.

For damaged, defective, incorrect, or significantly misdescribed products, please contact us before returning the item.

How will I receive my refund?

Approved refunds are generally issued to the original payment method used for the order.

Your bank or payment provider may require additional processing time.

What if I receive a damaged or incorrect item?

Contact us as soon as possible.

Please provide:

  • Your order number
  • A description of the problem
  • Clear photos of the product
  • Photos of the packaging when relevant

We will review the issue and determine the appropriate resolution.

Are customs duties and taxes included?

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges may be the customer's responsibility.

Are the colors shown online exact?

We make reasonable efforts to display product colors accurately.

However, colors may appear slightly different depending on your monitor, phone, browser, lighting, or other display settings.

How can I contact RADIANT SHOP?

You can contact us through:

Email: miglioriii2bv7w@hotmail.com
Phone: +61 494 388 089

For order-related questions, please include your order number.